Terms & Conditions
Last updated: August 2026
Welcome to Kwansaa Adventure. These terms explain how we work together when you book a trip or service with us. We have kept them as plain as possible — if anything is unclear, just ask us on WhatsApp or by email before booking.
1. Who we are
Kwansaa Adventure is a travel facilitation and concierge service operating in Liberia and The Gambia, founded by Dosso Romeo. We arrange airport transfers, ground transport, accommodation, tours, experiences and business-travel support, working with local partners we know and vet personally.
Contact: kwansaaadventure@gmail.com • WhatsApp: +33 7 81 26 12 97 / +231 886 514 193 • kwansaa-adventure.com
2. Our services
We act as your local organiser: we plan your trip and book services with trusted local partners (drivers, hotels, guides, restaurants and activity providers). Unless we state otherwise in writing, we are not the airline, the hotel or the transport operator — those services are provided by our partners under their own conditions.
3. Quotes and bookings
Every trip starts with a clear, itemised written quote, normally within 24 hours of your request. A booking is only confirmed once you have approved the quote in writing (WhatsApp or email is fine) and we have received the agreed payment or deposit. Prices are confirmed in your quote and do not change unless you change the trip.
4. Payments
We accept secure online payment via PayPal. You do not need to share card details with us — PayPal handles the payment safely. Some trips may require a deposit to hold accommodation or vehicles, with the balance due before the trip starts. The exact schedule will be in your quote.
5. Cancellations and refunds
Life happens — talk to us as early as you can and we will always do our best for you.
14 days or more before the trip: full refund, minus any non-refundable costs already paid to partners (we will show you exactly what these are).
7 to 13 days before the trip: 50% refund of the trip price.
Less than 7 days, or no-show: we refund whatever we can recover from our partners on your behalf.
If we have to cancel: you choose between a full refund or new dates.
Refunds are made through the same payment method you used, normally within 10 working days.
6. Changes to your trip
If you want to change dates, hotels or activities, tell us as soon as possible and we will do our best at no extra charge from us — you would only pay any difference charged by partners.
Sometimes local conditions (weather, road works, partner availability) force us to adjust an itinerary; in that case we will always offer you an equivalent or better alternative.
7. Your responsibilities
You are responsible for holding a valid passport, any required visas, and recommended vaccinations for Liberia and The Gambia.
We are happy to guide you on what is needed, but entry decisions rest with the authorities.
We strongly recommend that every traveller holds travel insurance covering medical care, cancellation and personal belongings.
8. Safety and conduct
Our guides and drivers know the region and its customs — for everyone's safety and comfort, please follow their reasonable instructions during the trip.
We may refuse or end a service, without refund, in the rare case of behaviour that is dangerous, abusive or illegal.
9. Liability
We take great care in choosing and checking every partner we work with. However, we are not liable for events outside our reasonable control — including airline delays or cancellations, weather, political events, illness, or failures of third-party providers — though we will always help you find a solution. Nothing in these terms limits your statutory rights.
10. Problems and complaints
If something is not right during your trip, tell us immediately on WhatsApp — most issues we can fix on the spot.
If you prefer to write, email
kwansaaadventure@gmail.com and we will respond within 48 hours.
11. Changes to these terms
We may update these terms from time to time.
The version published on kwansaa-adventure.com at the time of your booking applies to your trip.
